At Mynvora, we want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help.

1. Right of Withdrawal (EU / Germany)

In accordance with German and EU consumer protection law, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason. To exercise this right, you must inform us of your decision to withdraw within this period.

2. How to Return an Item

To initiate a return, please contact us at blustalecayu@hotmail.com or call +4917631553316. Please include your order number and reason for return. We will provide you with instructions on how to send the item back.

3. Return Conditions

Items must be returned in their original condition, unused, and in original packaging. Items that are damaged, used, or not in their original condition may not be eligible for a full refund.

4. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and credited to your original payment method within 14 days.

5. Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the item was received damaged or incorrect. In such cases, Mynvora will cover the return shipping cost.

6. Non-Returnable Items

Certain items may not be eligible for return, such as digital products, perishable goods, or items marked as final sale. These will be clearly indicated at the time of purchase.

7. Contact

For any questions about returns or refunds, please reach out to us:

Mynvora
Rintheimer Hauptstraße 7
76131 Karlsruhe
Germany
Email: blustalecayu@hotmail.com
Phone: +4917631553316